FAQs
General FAQs
How to Book
All bookings can be made online or by calling us on 01253 542658 during office hours. We are available Monday to Friday 8.00am - 16.00pm. We accept all main credit and debit cards. To pay by other means, please contact us directly.
- For bookings at The Chymes Holiday Flats, 50% of the full amount is charged at the time of booking and the rest of the balance is due 60 days before your arrival.
- For all other properties, 20% of the full amount is charged at the time of booking and the remainder of the balance is due 60 days before your arrival.
Cancellations & Refunds
All bookings are non-refundable. For direct bookings, we are able to offer some flexibility on date changes.
If you have booked through a third party such as Booking.com or Airbnb, any changes and cancellations must go through them directly.
We highly recommend you book direct for better flexibility and prices.
Are there any restrictions on arrival and departure dates?
For Coll properties:
- For White House Lodge, during mid-season and high-season, arrival and departure are only available on a Sunday. During this time, we also have a minimum stay policy of 7 nights. For low-season, we operate a 4-night minimum stay policy.
- For Hill Cottage, during mid-season and high-season, arrival and departure are available on any of the week except for Sundays. During this time, we have a minimum stay policy of 3 nights.
There are no restrictions for arrival or departure for our Lytham St Annes properties.
What time is check-in and check-out?
For all properties, check-in is any time after 3pm and check-out is by 10am. All properties are self check-in and check-out. Please feel free to arrive any time after 3pm. Access codes are sent at 3pm on the day of arrival.
On occasion, we can accommodate early check-in and late check-out. This needs to be pre-approved by a member of the team and there is a charge. Please get in touch if you would like more information or to request and early check-in or a late check-out.
When will you receive your arrival instructions and access codes?
You will sent an email containing a pre-arrival registration form 10 days prior to your arrival. This contains a check-in form and further instructions on how to gain your access codes to get into the property. Once completed, you will have access to the Guest Portal. This contains some useful information and we recommend you access this before you arrive.
- How to access the property
- Wi-Fi codes
- Property address and directions
- Parking information
- Contact details
- Fire safety
- House information & rules
- Our local recommendations
- On the day of arrival, you will be sent an email at 3pm with your access codes.
How to contact Coastal Places
Our office hours are 8.00am - 16.00pm, weekdays only.
- Call: 01253 542658
- Email: info@coastal-places.com
Outside of these hours, please call 07356 082605.
Is there parking?
Information about parking can be found in the guest portal.
- White House Lodge and The Chymes Holiday Flats have private parking.
- For Lobster Cottage and Hill Cottage, there is free on-road parking available.
Do you have a cot?
- For White House Lodge and Lobster Cottage, we can provide a cot free of charge. You are required to bring your own sheets.
- For The Chymes Holiday Flats, a cot can be provided for a fee of £15. You are required to bring your own sheets.
Are pets allowed?
Dogs are allowed at White House Lodge, Hill Cottage, and Lobster Cottage. Unfortunately, we do not allow dogs at The Chymes Holiday Flats.
- For White House Lodge, there is a charge of £20 per dog.
- For Hill Cottage and Lobster Cottage, there is charge of £15 per dog.
Please feel free to bring any comforts your dog may require, as we do not provide pet beds.
Is the WiFi free/what is the password?
All our properties have access to high-speed, free Wi-Fi. You will find the Wi-Fi information in the Guest Portal.
Is there a TV?
Yes, All TVs are Smart TVs and have access to freeview channels, and apps such as Netflix, iPlayer, and ITVhub etc.
Do we provide towels and linen?
Yes, we provide towels and linen in all our properties.
Are toiletries provided?
We provide hand wash.
Are there laundry facilities available for guest use?
- White House Lodge has a fully equipped utility room with both a washing machine and tumble dryer. There is a washing line between the entrance door and the garage.
- Lobster Cottage has a washer dryer in the kitchen.
- There is a launderette close by to The Chymes Holiday Flats. Unfortunately we do not have laundry facilities at this property.
How accessible are our properties?
- White House Lodge is a two storey property with a bathroom and two double bedrooms on the ground floor. There is no lift at this property.
- Hill Cottage is a single storey cottage accessed up a steep garden path.
- The Chymes Holiday Flats are located on the first or second floor, accessed via a staircase. There is no lift at this property.
- Coastal Suite: First floor, 17 steps
- Flat 2 - First floor, 14 steps
- Flat 3 - Second floor, 34 steps
- Flat 4 - Second floor, 30 steps.
- Lobster Cottage - This is a two storey cottage with a bathroom and the bedrooms located on the first floor via 10 steps. There is no lift at this property.
Is there central heating?
Yes, all our properties have heating. There is more information on using the thermostat in the Guest Portal.
What is there to do/eat in the area?
We have lots of information on what you can do during your stay with us. We have some great recommendations which can be found here.
Isle of Coll FAQ’s
What happens if the ferry is cancelled?
- If the ferry off the island is cancelled or postponed: In the event that your scheduled ferry departure from the island is cancelled, you may stay at the property until the next ferry departure at no extra charge, provided the next incoming guests are not already on the island.
- If the ferry onto the island is cancelled: If your scheduled ferry to the island is cancelled, we are unfortunately unable to offer a refund for days missed.
Can we have a Tesco delivery while we are staying on the Isle of Coll?
Yes! Book a Click and Collect from the Tesco in Oban, you will then need to contact MacLennan Motors and provide them with your Tesco confirmation number. They will pick it up from Tesco and deliver it straight to you.
How to contact MacLennan Motors:
Click here for the latest information from Maclennan's.
Should we bring groceries on the island?
There is a well stocked grocery shop on the Island called Coll Stores. However, you may want to bring essentials with you or order a Tesco delivery before you arrive. We advise that bread, milk, and vegetables can be in short supply. Please bear in mind that shops are not open on a Sunday.
For more information on food, please click here >
Are logs provided for the log burner?
Yes. We do advise that you bring your own kindling, matches and firelighters.
