FAQs
How to book
All bookings can be made online or by calling us on 01253 542658 during office hours. We are available Monday to Friday 8.00am - 16.00pm.
We accept all main credit and debit cards. 50% of the full amount is charged at the time of booking while the rest of the balance is due 60 days before your arrival and 40 days before The Chymes Holiday Flats. To pay by other means, please contact us directly.
If you have booked through Booking.com or Airbnb
If you have booked through a third party all changes and cancellations need to go through them directly. We highly recommend you book with us for better flexibility and prices.
Are there any restrictions on when I can check-in and check-out?
For White House Lodge, during mid-season and high-season you are only able to check-in or check-out on a Sunday. During this time, we have a minimum stay policy of 7 nights.
For Hill Cottage, during mid-season and high-season you are able to check-in and check-out on any day except for Sundays. During this time, we have a minimum stay policy of 3 nights.
What time is check-in and check-out?
Check-in is any time after 3pm and check-out is before 10am. All properties are self check-in and check-out. Please feel free to arrive any time after 3pm.
When will you receive your arrival instructions?
You will receive arrival instructions via email, 2 days before your arrival date.
This includes
- How to access the property
- Fire safety
- House rules
- Parking information
- Emergency contact number
- Directions
- WiFi password
How to contact Coastal Places
Our office hours are 8.00am - 16.00pm, weekdays only.
Call - 01253 542658
Email - info@coastal-places.com
Message us on Facebook or Instagram
Outside of these hours, please call 07356 082 605.
Is there parking?
Yes, White House Lodge and The Chymes Holiday Flats have private parking. For Lobster Cottage and Hill Cottage, there is free on-road parking available. More information can be found in the arrival email.
Is there anything families with children/babies should know?
We can provide a cot for White House Lodge, Lobster Cottage and The Chymes Holiday Flats. However, please let us know beforehand if you require a cot and this will be a £15 charge and cot sheets will be provided.
Can you bring pets?
We allow dogs to stay at an extra charge of £15 per dog. Please feel free to bring any comforts your dog may require, as we don’t provide beds etc. as we wouldn’t want to make your dog feel uncomfortable with items, he/she is not used to.
The only property that doesn’t allow dogs is The Chymes Holiday Flats.
If you have another pet you would like to bring, please contact us directly.
Is the WiFi free/what is the password?
All our properties have access to high-speed, free WiFi. You will find the password in your arrival email, which you will receive 2 days before your arrival.
Is there a TV service at the property?
Yes! White House Lodge, Hill Cottage, Lobster Cottage and the Coastal Suite at the Chymes, all have access to Freeview channels, iPlayer and Netflix.
The Chymes Holiday Flats 2, 3 and 4 have a TV with Freeview channels.
Do we provide towels and linen?
Yes, we provide towels and linen in all our properties!
Are toiletries provided?
Due to COVID-19 restrictions, we do not provide any toiletries at this time.
Is there a washing machine and tumble dryer available for guest use?
Yes. White House Lodge has a fully equipped utility room with both a washing machine and tumble dryer. There is a washing line between the entrance door and the garage. In Lobster Cottage, there is a washer dryer in the kitchen.
Information for the local launderette for The Chymes Holiday Flats and Hill Cottage can be found on the Coastal Places Location page.
How accessible are our properties?
The Chymes Holiday Flats - The apartments are on the first or second floor accessed via a staircase.
Coastal Suite - 17steps, Flat 2 - 14 steps, Flat 3 - 34 steps and Flat 4 - 30 steps.
Lobster Cottage - This is a two storey cottage with a bathroom and bedrooms located on the first floor via 10 steps.
Hill Cottage - This is a single storey cottage accessed up a steep garden path.
White House Lodge - This is a two storey property with a bathroom and two double bedrooms on the ground floor.
Is there central heating? Is electricity included?
Yes, all our properties have heating and electricity! There is more information on using the thermostat in your arrival email.
The Chymes Holiday Flats 2, 3, and 4 are centrally heated which is separate from the electricity supply. They also have a coin meter for electricity which takes £1 and £2 coins, guests will need to bring with them. Please note that £1 can last up to a day and there are no gas appliances.
Coastal Suite does not have a coin meter.
What is there to do/eat in the area?
We have loads of information on what you can do during your stay with us.
Also, we have a guide to our favourite places to eat on the locations page! Go check it out >
Isle of Coll Specific FAQ’s
Can we have a Tesco delivery while we are staying on the Isle of Coll?
Yes! Book a Click and Collect from the Tesco in Oban, you will then need to contact MacLennan Motors and provide them with your Tesco confirmation number. They will pick it up from Tesco and deliver it straight to you.
How to contact MacLennan Motors:
Click here for the latest information from Maclennan's.
You will need to call Maclennan Motors on 01631 566275 and pay upfront for this service (£14 for three boxes)
You can also buy groceries on the island at Coll Stores in the village. Although bread, milk, and vegetables can be in short supply, please bear in mind that they are not open on a Sunday.
For more information on food, please click here >
Should we bring our own groceries to the island?
There is a well stocked grocery shop on the Island called Coll Stores! However, you may want to bring essentials with you or order a Tesco delivery before you arrive.
Are logs provided for the log burner?
Unfortunately, there are few trees on the island, so firewood must be brought in from the mainland. Please consider bringing some logs with you (available from the Esso Petrol Station that you pass coming into Oban) or from Heather, your local contact, who can provide bags of logs at cost.
